Job description

Job brief

Here is a job description for a IT Operations Manager

We are seeking a highly skilled and experienced IT Operations Manager to oversee and manage our organization's IT infrastructure and operations. As the IT Operations Manager, you will be responsible for ensuring the smooth and efficient functioning of our IT systems, networks, and support services. You will lead a team of IT professionals, collaborate with stakeholders, and implement strategies to optimize IT operations and enhance overall productivity. The ideal candidate will have a strong technical background, excellent leadership skills, and a proven track record of effectively managing IT operations.

Responsibilities:

• Oversee and manage the organization's IT infrastructure, including networks, servers, storage systems, and cloud services, ensuring high availability, performance, and security.
• Lead and mentor a team of IT professionals, providing guidance, training, and performance feedback to ensure optimal performance and professional growth.
• Develop and implement IT policies, procedures, and best practices to ensure efficient and effective IT operations.
• Collaborate with cross-functional teams and stakeholders to identify and prioritize IT requirements and align them with business objectives.
• Manage IT budgets, contracts, and vendor relationships, ensuring cost-effectiveness and adherence to service level agreements.
• Monitor system performance, network connectivity, and security to identify and address potential issues or vulnerabilities proactively.
• Implement and maintain IT service management practices, including incident, problem, and change management, to ensure timely resolution of IT issues and minimize downtime.
• Stay updated with emerging technologies, trends, and best practices in IT operations, recommending and implementing improvements to enhance operational efficiency.
• Ensure compliance with relevant regulations, standards, and data protection policies, such as GDPR or HIPAA.
• Develop and maintain disaster recovery and business continuity plans, conducting regular tests and updates to ensure readiness.
• Evaluate and implement IT infrastructure upgrades and enhancements, keeping abreast of technological advancements and industry best practices.

Preffered Skills:

• Excellent problem-solving and analytical skills, with the ability to prioritize and address IT issues in a timely manner.
• Strong leadership and communication skills, with the ability to collaborate effectively with cross-functional teams and stakeholders at all levels.
• Proven project management skills, with the ability to plan, execute, and monitor IT projects to successful completion.
• Ability to adapt to evolving technologies and industry trends, seeking opportunities for innovation and improvement.
• Excellent organizational and time management skills, with the ability to manage multiple priorities and meet deadlines effectively.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced degrees and industry certifications (e.g., ITIL, PMP) are highly desirable.
• Proven experience in an IT operations management role, with a track record of successfully managing IT infrastructure and support services.
• Strong technical background and understanding of IT systems, networks, security, and cloud technologies.
• Experience leading and managing a team of IT professionals, providing guidance, mentorship, and performance management.
• Knowledge of IT service management frameworks and practices (e.g., ITIL) and their application in optimizing IT operations.
• Familiarity with IT governance, risk management, and compliance frameworks, ensuring adherence to relevant regulations and standards.
• Collaborate with project managers and other stakeholders to plan and execute IT projects, ensuring timely delivery and adherence to project goals.