Job description

Job brief

Here is a job description for a IT Coordinator

We are seeking a proactive and organized IT Coordinator to join our IT department. As an IT Coordinator, you will play a crucial role in providing administrative and operational support to ensure the smooth functioning of our organization's IT systems and services. You will work closely with IT staff, end-users, and vendors to coordinate IT projects, resolve technical issues, and facilitate effective communication. The ideal candidate should have excellent communication skills, a strong attention to detail, and the ability to manage multiple tasks to support the organization's technology needs.

Responsibilities:

• Assist in managing and coordinating IT projects, including planning, scheduling, and tracking project milestones and deliverables.
• Provide first-level technical support to end-users for hardware, software, and network-related issues, either in person, via phone, or through ticketing systems.
• Collaborate with IT staff to deploy, configure, and maintain hardware and software, ensuring timely updates and patches.
• Monitor IT equipment inventory, order supplies and replacement parts, and track IT assets.
• Coordinate with external vendors and service providers to schedule maintenance, repairs, and service calls for IT equipment.
• Maintain and update IT documentation, including hardware and software inventories, troubleshooting procedures, and user manuals.
• Conduct IT training sessions for employees to promote effective use of technology tools and systems.

Preferred Skills:

• Basic understanding of IT security best practices and data protection measures.
• Ability to work independently and collaboratively in a team environment.
• A proactive attitude and a commitment to providing excellent customer service.
• Stay up-to-date with IT industry trends and emerging technologies to propose enhancements and improvements.

Qualifications:

• Associate's degree or higher in Information Technology, Computer Science, or a related field. Relevant work experience may be considered in lieu of formal education.
• Proven experience in a support or administrative role within an IT environment.
• Strong understanding of IT hardware, software, and networking concepts.
• EFamiliarity with common operating systems (e.g., Windows, macOS) and office productivity software (e.g., Microsoft Office, G Suite).
• Excellent communication and interpersonal skills to interact with end-users and IT staff effectively.
• Strong organizational skills and the ability to multitask and prioritize tasks in a fast-paced environment.
• Knowledge of IT service management principles and ticketing systems.